Legal Notice

Last updated: June 15, 2026

Welcome to Actuskom Software S.A. ("Actuskom", "we", "our" or "us"). This Legal Notice and Website Terms of Use govern access to and use of the website available at https://actuskomsoftware.com/, including its pages, content, contact forms and related online materials.

By accessing or using this website, you agree to use it in accordance with these terms. If you do not agree with these terms, please do not use the website.

1. Website owner

This website is owned and operated by Actuskom Software S.A., a company registered in Venezuela.

Actuskom does not publish its registered address or tax identification number on this website. Legal, privacy, cookie or website-related inquiries may be sent to support@actuskomsoftware.com.

Actuskom has team members and operational presence in Venezuela and Uruguay and provides software products and professional services mainly through digital and remote channels.

2. Purpose of the website

The purpose of this website is to provide information about Actuskom, its software products, telecom solutions and professional services.

The website may include information about:

• Actuskom CPE Updater;
• custom software development;
• telecom software solutions;
• technical consulting;
• automation and integrations;
• company information;
• contact and demo request forms.

This website is informational and B2B-oriented. It does not sell products online, process online payments, create public user accounts or provide ecommerce checkout functionality.

Any commercial relationship, product licensing, implementation, professional service, support arrangement or demo access will be subject to a separate agreement, proposal, quotation, statement of work or other written confirmation issued by Actuskom.

3. Product and service information

Information about Actuskom products and services is provided for general informational and commercial purposes.

Actuskom CPE Updater is presented as a software platform designed to help ISPs, telecom operators and fiber companies manage firmware update workflows across CPE/ONT fleets with greater visibility, deployment control, auditability and operational traceability.

Technical descriptions, feature references, architecture references, integrations, licensing models and availability statements on the website may vary depending on the client environment, infrastructure, device fleet, integration requirements, commercial agreement and implementation scope.

Unless expressly agreed in writing, website content does not constitute a binding offer, warranty, service level commitment or final technical specification.

4. Use of the website

You agree to use the website lawfully, responsibly and in a way that does not damage, disable, overload or impair the website or interfere with other users.

You must not:

• use the website for unlawful, fraudulent or harmful purposes;
• attempt to gain unauthorized access to the website, server, forms, systems or related infrastructure;
• introduce malware, malicious scripts, bots or harmful code;
• scrape, crawl, extract or reuse website content at scale without our prior written permission;
• impersonate another person, company or organization;
• submit false, misleading, offensive or unlawful content through the forms;
• use the website in a way that could damage Actuskom's reputation, systems or rights.

We reserve the right to restrict, suspend or block access to the website if we detect misuse, security risks or activity that violates these terms.

5. Contact forms

The website may include contact forms that allow visitors to send inquiries, demo requests or project-related messages.

When using a form, you are responsible for ensuring that the information you submit is accurate, lawful and does not infringe third-party rights. Please do not submit confidential, sensitive or regulated information through the website forms unless Actuskom has specifically requested it through a secure and appropriate channel.

Information submitted through the forms will be processed in accordance with our Privacy Policy.

6. Intellectual property

All website content, including text, graphics, visual design, logos, brand elements, product names, icons, interface references, documentation, images, layouts and other materials, is owned by Actuskom or used with appropriate authorization.

The website and its content are protected by applicable intellectual property laws.

You may view and use the website for informational and business evaluation purposes. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publish, sell, license or commercially exploit any website content without prior written authorization from Actuskom, except where legally permitted.

The names Actuskom, Actuskom Software and Actuskom CPE Updater, as well as related logos or brand elements, may not be used without prior written permission.

7. Third-party links and services

The website may include links to third-party websites, platforms, plugins, embedded content or services.

These third-party resources are provided for convenience or functionality. Actuskom does not control third-party websites or services and is not responsible for their content, policies, security practices, availability or accuracy.

Accessing third-party websites or services is at your own discretion and may be subject to their own terms and privacy policies.

8. Website availability and security

We aim to keep the website available, secure and functioning properly. However, we do not guarantee uninterrupted access, error-free operation, continuous availability or complete protection against all security incidents.

The website may be temporarily unavailable due to maintenance, technical issues, hosting provider incidents, security updates, plugin updates, network failures or events outside our reasonable control.

We may modify, suspend, remove or update any part of the website at any time.

9. No professional advice

The content of this website is provided for general informational purposes only.

Nothing on the website should be interpreted as legal, financial, operational, cybersecurity, telecom engineering or technical advice tailored to a specific environment. Visitors and prospective clients should request a specific technical or commercial assessment before relying on any information for business-critical decisions.

10. Limitation of liability

To the maximum extent permitted by applicable law, Actuskom will not be liable for damages, losses, claims, costs or expenses arising from:

• access to or use of the website;
• inability to access or use the website;
• reliance on website content without a specific written agreement;
• website interruptions, errors, delays or inaccuracies;
• third-party websites or services linked from the website;
• unauthorized access, malware or security events outside our reasonable control;
• misuse of the website by users or third parties.

Nothing in these terms excludes liability where such exclusion is not permitted by applicable law.

11. Privacy and cookies

The use of personal data collected through this website is described in our Privacy Policy.

The use of cookies and similar technologies is described in our Cookie Policy.

By using the website, you acknowledge that these policies form part of the website's legal framework.

12. Changes to these terms

We may update this Legal Notice and Website Terms of Use from time to time to reflect changes in the website, our services, applicable laws or business practices.

The updated version will be published on this page with a new "Last updated" date. Continued use of the website after changes are published means that you accept the updated terms.

13. Governing law and jurisdiction

These terms are governed by the laws of the Bolivarian Republic of Venezuela, unless mandatory applicable law provides otherwise.

Any dispute related to access to or use of this website will be submitted to the competent courts of Caracas, Venezuela, unless mandatory applicable law establishes a different jurisdiction.

For commercial agreements, product licenses, demos, implementations, support services or professional services, the governing law, jurisdiction and dispute resolution terms may be defined separately in the applicable contract, quotation, proposal, statement of work or written agreement.

14. Contact

For questions about this Legal Notice or the use of the website, please contact us at support@actuskomsoftware.com or through our contact page.