Privacy Policy

Last updated: June 15, 2026

This Privacy Policy explains how Actuskom Software S.A. ("Actuskom", "we", "our" or "us") collects, uses, stores and protects personal data through the website available at https://actuskomsoftware.com/.

This policy applies to visitors, prospects, business contacts and users who interact with our website or contact forms.

1. Who we are

The controller responsible for the processing of personal data collected through this website is Actuskom Software S.A., a company registered in Venezuela.

Actuskom does not publish its registered address or tax identification number on this website. Privacy, cookie, legal or website-related inquiries may be sent to support@actuskomsoftware.com.

Actuskom has team members and operational presence in Venezuela and Uruguay and provides software products and professional services mainly through digital and remote channels.

2. What this website does

This website provides information about Actuskom, its software products, telecom solutions and professional services.

The website is informational and B2B-oriented. It does not sell products online, process online payments, create public user accounts or provide ecommerce checkout functionality.

The website may include contact forms that allow visitors to send inquiries, request information, request a demo or start a project conversation.

3. Personal data we collect

3.1 Data you provide through forms

When you complete a contact form, we may collect the information you choose to submit, such as:

• email address;
• subject of the message;
• message content.

The message content may include personal, professional or business information that you voluntarily provide.

Please do not submit sensitive personal data, confidential client data, device fleet data, passwords, payment information or regulated information through our website forms unless we specifically request it through a secure and appropriate channel.

3.2 Technical and usage data

When you visit the website, we may collect technical data such as:

• IP address;
• browser type and version;
• device type;
• operating system;
• approximate location derived from technical data;
• pages visited;
• date and time of access;
• referring website;
• security logs;
• cookie preferences.

This data may be collected through WordPress, hosting infrastructure, security plugins, cache tools, cookie consent tools, Google Analytics or similar website technologies, depending on the website configuration and the choices you make through the cookie banner.

3.3 Cookies and similar technologies

We use cookies and similar technologies as described in our Cookie Policy.

Some cookies are necessary for the website to work properly. Analytics cookies, including Google Analytics cookies, are not strictly necessary and should only be used in accordance with applicable consent requirements.

4. Why we use personal data

4.1 To respond to inquiries

We use contact form submissions to respond to questions, demo requests, product inquiries, service requests or project conversations.

4.2 To manage business relationships

If your inquiry leads to a business conversation, proposal, demo, service relationship or product discussion, we may use your information to manage that relationship.

4.3 To provide information about our products and services

We may use your contact information to send relevant replies or follow-up communications related to your inquiry, including information about CPE Updater, custom software, telecom solutions, consulting or automation services.

We do not send unrelated promotional communications without an appropriate legal basis or consent where required.

4.4 To operate and secure the website

We process technical data to operate the website, prevent spam, detect security issues, protect the site, maintain logs, troubleshoot errors and ensure proper performance.

4.5 To improve the website

We may use aggregated or technical information to understand how visitors interact with the website and improve content, usability, performance and security.

4.6 To comply with legal obligations

We may process and retain information when required to comply with applicable laws, regulatory obligations, legal claims, audits, requests from authorities or dispute resolution.

5. Legal bases for processing

Depending on the applicable law and the context, we may process personal data based on one or more of the following legal bases:

• Consent: when you submit a form, accept optional cookies or agree to receive specific communications.
• Pre-contractual or contractual necessity: when processing is necessary to respond to your request, discuss a demo, prepare a proposal or manage a potential business relationship.
• Legitimate interests: when processing is necessary to operate, protect, improve and communicate about our website, products and services, provided that your rights and interests do not override those interests.
• Legal obligation: when processing is necessary to comply with applicable laws, legal requests, accounting, regulatory or administrative obligations.

6. Google Analytics

We use Google Analytics to understand how visitors interact with our website, improve content, measure website performance and make better decisions about our digital presence.

Google Analytics may collect technical and usage information such as pages visited, approximate location, device type, browser information, referring website, date and time of access and interactions with the website. Google Analytics may use first-party cookies to distinguish users and sessions and generate aggregated usage statistics.

Where required by applicable law, Google Analytics will only be activated after you give consent through the cookie banner or cookie preferences panel.

You can learn more about how Google uses information from sites or apps that use its services at Google's partner sites policy.

7. Who may access personal data

We do not sell personal data.

We may share or allow access to personal data only when necessary and appropriate, including with:

• authorized Actuskom team members in Venezuela, Uruguay or other locations where Actuskom operates;
• WordPress hosting, infrastructure and website maintenance providers;
• email, SMTP or business communication providers;
• WordPress plugins and service providers used to operate forms, security, caching, consent management or website functionality;
• Google Analytics, where enabled and used in accordance with applicable consent requirements;
• legal, accounting, consulting or professional advisors;
• public authorities, courts or regulators when required by law.

Service providers that process personal data on our behalf are expected to use it only as instructed and to apply appropriate confidentiality and security measures.

8. International data processing and transfers

Because Actuskom operates online and works with team members, clients and service providers in different countries, personal data may be processed in or accessed from countries other than your country of residence, including Venezuela and Uruguay.

We may also use technology providers, including WordPress hosting providers and Google Analytics, that store or process data in other jurisdictions.

Where required by applicable law, we will take appropriate steps to protect international transfers of personal data, such as contractual safeguards, access controls, confidentiality obligations and security measures.

9. How long we keep personal data

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

As a general guideline:

• contact form inquiries may be retained for up to 24 months after the last interaction, unless they become part of an active business relationship;
• business communications may be retained for as long as necessary to manage the relationship and comply with legal or administrative obligations;
• technical and security logs may be retained for a limited period necessary for security, troubleshooting and compliance;
• cookie preferences may be retained according to the duration described in the Cookie Policy.

We may retain limited information for a longer period where necessary to establish, exercise or defend legal claims, comply with law or maintain business records.

10. Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, misuse, alteration, disclosure, loss or destruction.

These measures may include access controls, website security tools, server security, backups, plugin updates, HTTPS, monitoring and internal access restrictions.

However, no website, transmission method or storage system is completely secure. Users should avoid sending sensitive or confidential information through general website forms.

11. Your privacy rights

Depending on your location and applicable law, you may have the right to:

• request access to your personal data;
• request correction or update of inaccurate data;
• request deletion of your data;
• object to certain processing activities;
• request restriction of processing;
• withdraw consent where processing is based on consent;
• request information about how your data is used;
• file a complaint with a competent data protection authority.

To exercise your rights, contact us at support@actuskomsoftware.com.

We may ask you to provide information necessary to verify your identity before responding to your request.

12. Communications

If you contact us through the website, we may reply using the email address you provided.

We may send follow-up communications related to your inquiry, product interest, demo request or project conversation.

If we send marketing communications in the future, we will provide a way to opt out where required by applicable law.

13. Children's privacy

This website is intended for business and professional audiences.

We do not knowingly collect personal data from children or minors. If you believe that a minor has submitted personal data through the website, please contact us so we can review and delete the information if appropriate.

14. Automated decision-making

We do not use personal data collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

15. Third-party websites

The website may include links to third-party websites, tools or embedded content.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal data to them.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, tools, business practices or applicable laws.

The updated version will be published on this page with a new "Last updated" date.

17. Contact

For questions, requests or concerns about this Privacy Policy, contact us at support@actuskomsoftware.com or through our contact page.